Phone Bully

Ok what is wrong with people?  I’ve never ever had someone give me attitude via TTYL service.  I didn’t even know it as possible.  For those who don’t know what TTYL is it’s a free service deaf or people who don’t have ability to speak to communicate with someone by phone.  The person pretty much instant messages this service and someone calls us and replays the message.  So this resident calls, via the person who is reading the message and relays this.

Caller “So like my internet is down, and like yea I am tired of waiting for the box.”  This is all said from a monotone female voice who is reading the message that is being typed in slowly, that I could tell.

Me “Who is this and what box are you talking about.”  Because starting out with instant complain will let me know out of the 1100 people I have living here exactly who you are.

Caller “Yea this is Ms. Blah from Apartment # infinity and I tracked it down, so like um yea!”

Me “I am confused, are you asking if we have a package delivery for you?”

Caller “Umm yaaaaa” So the narrator at this point begins to read the message like she is giving me attitude.  From anyone who may ever read this and knows how this works if someone can please tell me if there is like an emotion type button you can press for the reader to read the message in a bitchy, annoyed, weird type of tone and voice.

Me “Ok it looks like they dropped of a box.  They are supposed to leave you a note.  I am sorry they didn’t notify you.”

Caller narrator interrupts me as if she is the one upset and speaks over me, which I also think it’s a function as she did not say stop go etc.  Says “Ya well you guys are supposed to post a note, why didn’t you guys do it, isn’t that your job? Huh.. um like ya.”  And this is said out loud with weird robot type voice reading this yet trying to give me attitude yet she isn’t emphasizing the correct vowels or words so it just sound completely dumb.  At which point I start to get mad, and want to serve the reader the same attitude but I realize it would be like giving attitude to a toaster.

So I politely respond and tell her that it’s a free service we provide to hold the packages but it’s the job of the delivery company to try to deliver the package to the door and if not let them know they left it at the office.  I told her we can begin to refuse the packages if she doesn’t like the delivery company or the way they are being delivered. 

The caller immediately thanks me, hangs up and picks up the package.  And the more weird part is when this person picks up the package she points to the dhl information on the package and does the wrist to chest gesture which I can only infer is she thinks they are retarded.  At which point now I think whoever the narrator or reader was obviously on her period and was probably the one who was making all the umm like and ya commands.  And if anyone is the “wrist to chest” gesture type person it was definitely this narrator/reader.

Thank God for 3 day weekends.

-Jewels